for Postponed 2020 Participants
Hi everyone, with our event registration open and information
updated for all 2021 events we wanted to let you know how to register for
this year’s events by applying your credit from last year's postponed
events. We want to offer you as much accommodation, flexibility, and transparency
as possible, and make the process as easy as we possibly can to apply your
credit moving forward.
Please do not hesitate to let us know if you have any questions
or need anything else. For the fastest possible service, PHONE CALLS ARE
ALWAYS BEST IN EVERY SITUATION. Our toll-free number is (888) BIKE-WI-1 [245-3941].
We sincerely appreciate your understanding of how
Covid 19 affected our small business as well as our ability to keep a roof
over our head and dinner on the table for us, our employees, and our families
after this unprecedented year. Because of you and your consideration
we are still in business and look forward to serving you for many years.
Thank you again for everything and let's get ready to hit the
Robert S. Layton
Everyone who registered for one of last year's events will receive
an email listing your name, your credit amount, your unique promo code to
use when registering, and the access code to register at last year's prices.
If you did not receive this email please contact us immediately and we will
send you this information.
Your credit amount is the total amount we received from you when you originally
registered for our 2020 events. If you registered for multiple events it
is the total amount for all events you registered for. This amount does not
include any sales tax or RaceRoster.com processing fees you may have paid
when originally registering (more information about taxes and processing
fees listed below).
The credit amount you have will never expire. We want you to
be able to participate in our events when it's convenient for you.
If you believe your credit amount is incorrect, please let
us know immediately and we would be happy to look into it for you.
Online RaceRoster.com Registration
Even though you had previously registered last year, we still need everyone
to re-register for this year’s events through our online registration
system at RaceRoster.com. The only exception will be for volunteer registrations
- we will contact you separately if you had originally registered on a volunteer
basis last year.
Every individual participant will receive a unique promo code with a value
equal to your credit amount which you will use in RaceRoster.com at checkout.
You can use your promo code in the following ways at no additional cost:
- To register yourself for any Bicycle Illinois or Bike Wisconsin event,
service or merchandise item we offer, even if it was not the one you
had originally signed up for.
- To transfer your registration, you may give your promo code to anyone
to use when they register, effectively transferring your registration
to him/her. Unfortunately, we cannot assist you finding someone to transfer
your code to. Please note, you cannot use Bicycle Illinois/Bike Wisconsin
social media platforms when promoting a transfer opportunity.
Price Schedules, Dates, and Deadlines
We will follow the original date and pricing schedule from the 2020 season
for (and only for) all postponed participants. This schedule is listed under
the "Prices and Deadlines" information for each event and has discounted
rates and extended registration deadlines from our current 2021 price schedule
except for our RAGBRAI Transportation Service. For every previous registrant
of our RAGBRAI Transportation Service instead, we will guarantee that a seat
will be available for you until March 15th. The regular registration, late,
and day of event registration deadlines for all events and services will
still be the same as this year.
The date and pricing schedule is the same as last year for
non-rider registrations and all other extra services and merchandise items
such as our transportation services, towel service, and the mechanical support
plan. You will be able to register for these extra services for the amount
you originally paid last year regardless of when you register.
If you register for an event at a lower rate than you did last
year, you can keep the difference as a credit amount that will never expire
which you can use to register for another event, service, or merchandise
item we offer. For example, if you had originally registered for an event
at $479.00 last year and register for the same event at $429.00 this year,
you will still have a $50.00 credit amount. We will issue you a new promo
code in this case since your initial promo code will no longer be valid.
2020 Participant Registration Categories and Access
All events on RaceRoster.com have special "Sub-events" for postponed
2020 participants only which you should use to register. These sub-events will
initially be grayed out and require you to enter an access code before you
can select them to prevent the general public from using them. This access
code will be included in the email you receive from us. If you do not receive
this email, please contact us immediately and we will send you this information.
You should enter this access code into the field under “Do
you have an access code?” and then click the button labeled "Validate".
After the access code has been accepted, the sub-event will become available
for you to select by turning black and the lock next to it will become green
Registration and Promo Code Usage
After you select the appropriate sub-event for postponed 2020 participants
you will complete the registration form.
At the bottom of the registration form, enter your promo code
included in the email you receive from us into the field under "Enter
promo code or gift code". This will apply your credit value to your
registration as appropriate. Each unique promo code may only be used once.
We will track and verify the usage of all credit amounts, promo
codes, and sub-events for postponed 2020 participants to ensure they have
been used properly. We reserve the right to refuse any registration if it
has been completed improperly.
If you use less than your total credit amount to register,
you will still have a remaining credit equal to the difference that will
never expire. We will issue you a new promo code to use since your initial
promo code will no longer be valid.
We will not issue any refunds at any time for any reason after
you use your credit value to register. If you do not participate and would
like a refund you MUST purchase an individual travel insurance plan, which
will reimburse you according to the plan coverage.
Here for more information about our refund policy.
Taxes, Processing Fees and Add-Ons
Even though you will register online, you will not pay any taxes or additional
RaceRoster.com service fees for any total amount that is less than or equal
to your credit amount because you already paid these when you originally
If your total amount is more than the value of your credit
amount you will be responsible to pay for the additional amounts on your
own. You will also need to pay any applicable taxes and additional RaceRoster.com
processing fees on the additional amount, but not on any amount already covered
by your credit amount.
For example, let’s say you have a credit value of $429.00.
While registering for a full tour with a price of $429.00 you decide to add
on towel service for the full tour for $36.00 for a total amount of $465.00.
After using your promo code, you would still need to pay the additional $36.00
yourself as well as taxes (if applicable) and the RaceRoster.com processing
fees on the additional $36.00, but not on the full amount of $465.00.